Empowerology

Assertiveness without Aggression

Description

Helping all levels of staff successfully assert themselves is an area we approach very supportively, developing capability without ever changing the person inside. It’s so easy for those to whom assertiveness doesn’t come naturally to feel manipulated, bullied and sometimes not quite in control. Despite your exceptional level of knowledge you may suffer low self esteem and a lack of confidence when it comes to being assertive. On the flip side, you probably wouldn’t want to be thought of as rude or forceful.

Content

Understanding the roots of your wiring
Impact on self esteem
Appreciating diversity and alternative 'wiring'
Behavioural motivations - our wiring
Developing behavioural flexibility
Performance & the impact of assertiveness
Strategies for overcoming fear
Influencing skills for the less assertive
Dealing with compliments and criticism
Delivering feedback
Understanding and managing difficult people
Recognising & managing Manipulation & Control
Communication skills for less assertive people
Dealing with conflict

Benefits and objectives

Increase their overall assertiveness
Inform and persuade without upset
Develop greater self-esteem and confidence
Say 'no' & delegate more effectively
Increase personal effectiveness
Develop behavioural flexibility

Course type and teaching methods

A meeting room based course with an engaging mixture of lectures, exercises, discussions, anecdotes and case histories resulting in a high quality learning experience that is stimulating & enjoyable

Taking This Forward

If you would like more information or wish to discuss bringing us into your organisation, please contact Dean Kellogg on 01332 821266 or email

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